Terms and Conditions

Please read before booking

Booking:

• For all reservations full payment for the duration of the stay is required to obtain our  best available rate.
• Please note that we will hold provisional bookings for 24 hours if made more than 7 days in advance of arrival, but will not consider it a firm booking until such time as the deposit or full payment has been received.

Cancellation:

• For reservations cancelled there will be no refund of monies paid.
 

Non-Arrival:

• In the event that there is a no-show and no notification of cancellation has been received, all monies paid will be forfeited.

Payment:

• Deposits; we prefer a cheque or credit card (Visa, MasterCard, Eurocard, Switch/Maestro, Delta and American Express).
• Balances; we are happy to accept the above methods of payment in addition to cash (Sterling) and Sterling Travellers cheques. Please note that we are unable to accept international currencies, including the Euro.

Check-in/Check-out

Rooms are available from 15.30 (unless prior arrangement has been made). However, we would be happy to check guests in earlier and store luggage until the room has been serviced. Please advise your anticipated arrival time when booking.

Rooms must be vacated by 10.00 am, unless prior arrangements have been made.

Pets

We are delighted to accept pets at Letterfinlay Lodge Hotel and have a bedroom specifically designated for pets and their owners which has its own private access to the side of the hotel.  We ask that pets are not taken into the bar of restaurant area.  Please note that should you bring your pet with you, we would ask that you clear up after it - our Reception staff would be happy to provide disposal bags. We would also be happy to provide drinking water for your pet. 

Of course, we are happy to accommodate Guide Dogs and Hearing Aid Dogs.

Damages

In the event that damages are discovered (or items are missing) in bedrooms subsequent to departure, we reserve the right to charge for the repairs/replacements required.